Customer Bad People Service Good Leave Tip Business

Americans expect good "customer service" (the way that customers are treated by a company's employees). When they do not get good customer service, they often complain to the manager, who "addresses" (responds to) their complaint. Usually the manager "apologizes" (says that he or she is sorry) and sometimes offers to give the customer something for free to make sure that there are "no hard feelings," making sure that the customer won't continue to be angry and tell his or her friends about the bad customer service.

In the United States, people who eat at a restaurant are expected to leave a "tip," or extra money for the person who waited on them. A normal tip is 15%. If the waiter or waitress does a very good job, then customers might leave a 20% tip. But if the customer service is bad, the customer might leave a much smaller tip or no tip at all.

When people receive extremely bad service, or when they think that a business is using "deceptive" (not truthful) "practices" (ways of doing business), they might "file" (make; register) a complaint with the Better Business Bureau (BBB). This is a U.S. organization that records complaints about many different businesses and organizations and then shares that information with other people. If you want to know whether a business is good, you can get a "report" (a written document with information about something) from the BBB to learn about other people's experiences while they were customers of that company.

Most companies want to provide "exceptional" (very good) customer service, because they know that people who are happy with a company often give "referrals" (recommendations) to their friends and family members. Companies want those people to become their customers, too.