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Customer Good Service Back Angry Employees Stores Money

Id ESLPod_0436_CN
Episode Id ESLPod 436
Episode Title Dealing With an Angry Client
Title Dealing With an Angry Client
Text

Most companies in the United States "pride themselves on" (are very happy that they do or have something) their "customer service," or the way that a company and its employees "treat" (interact with) customers. Americans expect to receive good customer service and become angry when they are treated badly by a company.

In stores, good customer service means having friendly, "courteous" (polite), and "knowledgeable" (well-informed) employees who can help customers find what they are looking for and decide which things they want to buy. Good customer service also means having enough "cashiers" (employees who take customers' money and give them what they've bought) so that the "lines" (people standing behind each other while waiting for something) aren't too long. Some stores, and especially grocery stores, have "baggers," or people who put customers' purchases into bags and help customers take them to their car.

A store with good customer service also lets customers "make returns," or take back the things that they buy if they decide they don't want them. The store gives the customer all of his or her money without asking a lot of questions about why the item is being returned. Stores with good customer service also "stand behind their products," or believe in the quality of their products. If something breaks, a store might take it back and give the customer a new one, or give back the customer's money.

Many American businesses have a slogan: "The customer is always right." When employees believe that slogan, they provide better customer service. When customers are treated well, they come back to the business more often and spend more money there.

Topics Business

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