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Make Person Speak Calling Met Job Talking Voice

Id ESLPod_0408_CN
Episode Id ESLPod 408
Episode Title Calling Someone You Haven't Met About a Job
Title Calling Someone You Haven't Met About a Job
Text

In the United States, people often have to make a good "first impression" (the way that another person thinks about oneself after meeting for the first time) "over the phone" (while one is talking on the phone). There are many things you can do to make a better first impression.

Begin with a "warm" (friendly) "greeting," like "hello" or "good morning." Speak slowly, helping the listener "get used to" (become familiar with) your accent. Next, identify yourself by saying, "This is [name]" before asking to speak with a specific person. Be sure to "enunciate" (speak very clearly).

Try to "match" (use the same thing) the way that the other person is speaking. Match the "tone" (how high or low a voice is), "volume" (how loud or quiet a voice is), and "rate" (speed) of the other person's voice. When you speak the same way that another person speaks, it is called "mirroring."

Try not to make "background noises" (noises that are heard but are not part of the conversation). Turn off the TV or radio before you get on the phone. Don't type or make other loud noises while you are on the phone. These kinds of background noises will "distract" the listener, taking his or her attention away from the conversation. The background noise might also make him or her think that you aren't really interested in the conversation because you are too busy doing something else at the same time.

Finally, be careful not to "interrupt" the other person, speaking before he or she has finished a sentence. Interrupting someone is very "rude" (impolite) in U.S. culture, whether you are "face to face" (speaking to someone in the same room) or talking over the phone."

Topics Business

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