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People Room Requests Make Special Hotel Eslpod 0690 Cn Eslpod

Id ESLPod_0690_CN
Episode Id ESLPod 690
Episode Title Types of Views
Title Special Hotel Requests
Text

When "booking" (reserving) a hotel room, the "reservations agent" (the person whose job is to process reservation requests) needs to know how large of a room is needed and when. But callers can make many other requests, too.

Some people want to make sure they have a room that is "wheelchair accessible." These room have wider doors that can "accommodate" (make room for; be big enough for) a "wheelchair" (a chair with wheels on the bottom, used by people who cannot walk) and do not have any steps or stairs. Wheelchair-accessible rooms also have "grab bars" (long, round pieces of metal attached to a wall) in the bathrooms to help people move from their wheelchair to the toilet or bathtub.

Other people make special requests to reduce the amount of noise they hear during their hotel "stay" (period of time in a particular place). They might request a room away from the elevators, lobby, swimming pool, or other public places. They might also request a room that is not on the ground floor, or away from the parking lot.

Other requests are related to the guest's "comfort" (pleasant, calm feelings based on what is around oneself). Guests might request a "non-smoking room" if they don't want to smell "stale" (old and exposed to air) cigarette smoke. In nicer hotels, they might request a particular type of "mattress" (the large, soft object people sleep on) or pillow.

Finally, people make special requests to save money. If many people are booking rooms for a single event, they might ask for a "large-party discount" (reduction in price). People can also ask if there are discounts for members of certain organizations, such "AAA" (the American Automobile Association), "frequent flyer programs" (programs that reward people who fly often), or the military.

Topics Travel

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