Total Quality Management (TQM) is an organization-wide approach focused on quality through the participation of all members, aiming for long-term success and customer satisfaction.
Total Quality Management (TQM) is an organization-wide approach focused on quality through participant involvement, aiming for long-term success and customer satisfaction.
| Vorderseite | Total Quality Management |
|---|---|
| Rückseite | An organization-wide management approach centered on quality, based on the participation of all members of the organization and aiming at longterm success through customer satisfaction, and benefits to all members of the organization and to society. Total Quality Management consists of planning, organizing, directing, control, and assurance. [After ISO 8402] |
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