| Vorderseite | transcendent-based quality |
|---|---|
| Rückseite | A view of quality, wherein quality cannot be precisely defined, but we know it when we see it, or are aware of its absence when it is missing. Quality depends on the perception and affective feelings of an individual or group of individuals towards a product. [After Garvin] See also manufacturing-based quality, product-based quality, user- based quality, value-based quality. |
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