| Front |
Tell me about a time you made a great
sale.
"Tell
me about a time you made a great sale."
This is similar to the question, 'what does it mean to make a great sale' You
can change the words a little and use the answer for both questions. The key to
this answer is explaining what it means to make a great sale, and then giving a
good example of a great sale that you made.
Short Answer
"I
had a customer come in that was a little rude. He had many questions and cut me
off very frequently. I stayed patient and explained everything to his
satisfaction. He ended up representing a medium sized business that required a
large order. I feel this was a great sale because I treated this customer with
respect and patience."
Long Answer
"Making
a great sale can be measured by how much the company made, but I think making a
great sale is how satisfied the customer is. A satisfied customer will return
and continue to be a valued customer, so it's important to make sure that the
customer is satisfied. One day, a customer was debating on two different types
of watches. One was $1200 and the other was $400. This was a huge difference. I
believe I could have sold him the $1200 watch, but instead, I laid out all the
pro's and con's for him, and asked him questions to find out the purpose of the
watch, if it was for casual wear or formal wear, and eventually helped him
realize exactly what he was looking for. He ended up buying the $400 watch.
Some people might think that was not a great sale, but I felt as a salesman and
a person representing the company that I did a great job in satisfying this
customer. In the next couple of years while I was working there, he came and
bought many more items and had other friends come in to buy more products. I
can confidently say that the $800 in missed sale resulted in thousands more for
the company."
This example has several key points. First, this answer is telling the
interviewer what you believe is a great sale. Second, it is giving a good
example. Finally, it is showing a good sign of an employee by saying, 'a person
representing the company' All salesman or someone who works with customers is
representing their company in some way. Saying this casually in an example is
definitely powerful. |